It is company policy that all invoices are paid seven days in advance of the course start date.
We offer a no refund policy and where we have to postpone a course your registration will be transferred to the next available course.
You will be sent a course confirmation two weeks prior to the course start date and we recommend that you do not confirm any travel arrangements prior to this date as we cannot be held responsible for travel costs incurred prior to the course confirmation date.
In exceptional circumstances we may have to postpone a course and in such circumstances we will advise you of this no later than two weeks prior to the course start date.
Cancellations are not permitted within two weeks of the course start date, in such instances 100% of the course fee will be payable regardless of attendance/non-attendance.
Please note that any dietary requirements advised to us are passed to the venue for catering purposes. The Institute accepts no responsibility for the provision of catering or the adherence to any dietary requirements, this is the responsibility of the venue's catering provider.