"We’re here to support our business members at their point of need” – Suzanne Alecrim, IOE&IT  

Keep your trade moving while staying compliant with the help of our experts. The International Trade Technical Helpline equips IOE&IT Business Members with a direct line to our trade and customs specialists. Enjoy peace of mind knowing you can access immediate support with overcoming trade challenges as they arise. Watch the video to hear how our helpline supported Brand Organic Ltd.

Already an IOE&IT Business Member? Simply login to access your helpline. 

You can read the full International Trade Technical Helpline T&Cs here

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Not a Business Member but want to access the helpline?

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Please note, our helpline service includes support with queries about HMRC's Customs Declaration Service (CDS)

What can we help with?

Below is just a snapshot of how we support our Business Members, keeping their businesses compliant and their trade operational. If you have a customs or international trade query, we can help!

  • Documentation
  • Export controls
  • Bribery Act
  • Customs, import and export VAT procedures
  • Tariff classification
  • Regulatory & compliance issues
  • Payment terms & letters of credit
  • Transport & logistics
  • Contract issues & Incoterms
  • Customs valuation
  • Temporary admission
  • Proof of Export
  • Authorised Economic Operator status
  • Customs special procedures

What do our members say about the helpline?

95% are highly or very satisfied

95% would recommend the helpline to a colleague

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The International Trade Technical Helpline is immediate and professional.

Wanner International Ltd

The helpline support is tailored to our specific company needs.



Interested in Business Membership? Please enquire

Call us:

+44 1733 404400