International Trade Technical Helpline

Access on-demand support with your everyday trade and customs queries - we're just a phone call away!

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"We’re here to support our business members at their point of need” – Suzanne Alecrim, the Chartered Institute  

Keep your trade moving while staying compliant with the help of our experts. The International Trade Technical Helpline equips Business Members of the Chartered Institute of Export & International Trade with a direct line to our trade and customs specialists. Enjoy peace of mind knowing you can access immediate support with overcoming trade challenges as they arise. Watch the video to hear how our helpline supported Brand Organic Ltd.

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Not a Business Member?

Please note, our helpline service includes support with queries about HMRC's Customs Declaration Service (CDS)

What can we help with?

Below is just a snapshot of how we support our Business Members, keeping their businesses compliant and their trade operational. If you have a customs or international trade query, we can help!

  • Documentation
  • Export controls
  • Bribery Act
  • Customs, import and export VAT procedures
  • Tariff classification
  • Regulatory & compliance issues
  • Payment terms & letters of credit
  • Transport & logistics
  • Contract issues & Incoterms
  • Customs valuation
  • Temporary admission
  • Proof of Export
  • Authorised Economic Operator status
  • Customs special procedures

How do our members feel about the helpline?

95% are highly or very satisfied

95% would recommend the helpline to a colleague

What our members say

The International Trade Technical Helpline is immediate and professional.

Wanner International Ltd

The helpline support is tailored to our specific company needs.


You can read the full International Trade Technical Helpline T&Cs here

Interested in this benefit? We'd love to hear from you!

Call us:

+44 1733 404400