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Technical Help for Exporters Helpline
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The Institute of Export & International Trade's 'Export Helpline' provides help for any international trade query including:

  • Documentation
  • Export controls
  • Bribery Act
  • Customs & VAT procedures
  • Tariff classification
  • Regulatory and compliance issues
  • Insurance issues
  • Payment terms & letters of credit
  • Transport & logistics
  • Contract issues & Incoterms
  • I have an order, what should I do?

Members of the IOE&IT can access the Export Helpline for free as part of their membership*.

Members can CLICK HERE to access the helpline (you will need to be signed in)


*Please Note: Retired and Overseas memberships do not include free access to the technical help for exporters helpline. Use of the helpline is subject to our terms and conditions.


We have put together a list of some of our most Frequently Asked Questions, with answers, which you can see here



Other Technical Help services

When your business needs more help or advice than we can provide via the helpline, we have a range of services available at very competitive rates.

Available to both members and non-members alike, however members can receive a discount on these services:

Shipping Office

  • Export Licence assessment and application
  • Documentation management and preparation
  • Credit risk assessment
  • Insurance assessment
  • Freight management
  • Letters of Credit / Documentary Collection Processing service
  • Preparation for customs audit

Find out more


Consultancy packages

  • Documentation audit
  • Authorised Economic Operator (AEO) assessment
  • Export controls analysis
  • Market research
  • Market selection
  • Compliance audit and advice
  • Financial planning: working capital / risk assessment
  • Product registration
  • Payment mechanisms
  • Customs procedures: valuation, origin, customs processes (Inward / Outward Processing Relief, ATA Carnets)
  • Terms of sale & delivery (Incoterms)
  • H.S. (Customs tariff) code classification

Find out more


If you would like more details on using the Institute’s shipping office or consultancy packages please call +44 (0) 1733 404400.