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Pay the right duties with MyCustomsInfo®

MyCustomsInfo empowers your business to proactively identify duty overpayments and underpayments.

Identifying duty overpayments preserves your business’s cash flow and profitability. Correcting underpayments reduces the risk of fines and helps your business maintain HMRC compliance.

With analysis tools, document storage and a status dashboard, MyCustomsInfo is the essential online solution to ensure customs compliance.

MyCustomsInfo is available as a standalone platform or as an integrated system as part of our advisory services.

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Why choose MyCustomsInfo?

Unrivalled Oversight

Analyse up to three years of historical data for full visibility over all your customs activity.

Mitigated Risk

Protect your AEO status by compliantly managing duty costs before HMRC audits.

Enhanced Compliance

Manage duty and VAT discrepancies with our audits and intelligent alerts.

Operational Efficiency

Streamline processes, automate routine tasks, and save time on compliance and reporting.

Make the right duty payments with MyCustomsInfo

 

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Protect your cash flow and profitability using dashboards from MyCustomsInfo to identify duty overpayments. 

 

MyCustomsInfo dashboards enable identification of duty underpayments so you can stay compliant and avoid penalties.

Key solutions to power your business

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Analysis

Need expert insight? Just upload or email your customs files and we’ll provide tailored analysis to help you stay compliant and informed.

Need expert insight? Just upload or email your customs files and we’ll provide tailored analysis to help you stay compliant and informed.

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Storage

Keep your customs documents safe and accessible for up to 84 months with our secure MyCustomsInfo Archive.

Keep your customs documents safe and accessible for up to 84 months with our secure MyCustomsInfo Archive.

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Audit-readiness

Extract data from stored documents for submissions, re-submissions or HMRC audits.

Extract data from stored documents for submissions, re-submissions or HMRC audits.

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Classification

Ensure your commodity codes are accurate. Our consultants assess your products, apply GIRs, and verify every classification for full compliance and confidence in trade.

Ensure your commodity codes are accurate. Our consultants assess your products, apply GIRs, and verify every classification for full compliance and confidence in trade.

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Expert Support

Boost your team’s confidence with direct access to our customs and trade specialists.

Boost your team’s confidence with direct access to our customs and trade specialists.

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Reporting

Easily check the status of your customs reporting with a performance dashboard, interactive views and summaries that make complex data simple to understand.

Easily check the status of your customs reporting with a performance dashboard, interactive views and summaries that make complex data simple to understand.

FAQs

To get started, simply share your HMRC customs declaration data for your imports and exports. 

CDS Reports Service declaration reports are generated by HMRC from the UK’s Customs Declaration Service (CDS), which replaced CHIEF and its MSS reports.  They provide a comprehensive, standardised view of your import and export declarations, including data elements such as MRN, commodity codes, procedure codes, origin, duty and VAT calculations.

MSS data (CHIEF historical reports) was previously generated from HMRC’s legacy CHIEF system.  Although MSS is no longer available as a separate subscription, historical CHIEF data (up to three years prior) can still be accessed via the CDS Reports Service.

MyCustomsInfo helps you identify potential under-payments by analysing your MSS or CDS customs declaration data to highlight missed duty liabilities, misclassified goods, or under-declared values.

By flagging these issues early, it ensures your business remains compliant with HMRC regulations, reduces the risk of penalties or audits, and supports accurate financial forecasting and customs reporting.

MyCustomsInfo streamlines HMRC audit preparation by giving you full visibility and control over your customs data.  It automatically processes MSS and CDS reports by consolidating information and highlighting discrepancies. Declarations, tariffs, and compliance records are kept accurate, up to date and easily accessible for verification. All documents are securely stored for up to 84 months, ensuring long term traceability.

MyCustomsInfo analyses your customs declaration data to spot duplicate entries and unclaimed duty reclaims. It flags overpaid duties and VAT, supports reclaim processes, and provides HMRC-aligned audit insights—helping you recover costs, stay compliant, and prevent future over-payments.

Find out more

Find out more

📞 New Enquiries: +44 (0)1733 404 410

Interested in our services or looking to join.
Mon-Fri 9am-5pm, Saturday 10am-4pm (excl. bank holidays).

👥 Central Office: +44 (0)1733 404 400

Renewals, payments, support with your account or services.
Mon-Thurs 9am-5pm, Friday 9am-4pm (excl. bank holidays).