This level 5 apprenticeship provides the knowledge, teaches the skills and embodies the behaviours that an organisation should expect from their operational and departmental managers, allowing them to shape and deliver an organisations strategic and tactical objectives.

An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

The typical duration of the learning period for this apprenticeship is 18 -24 months, excluding the end point assessment phase. This apprenticeship will provide learners with the core knowledge and skills relevant to an operational or departmental manager:

    • Interpersonal excellence – managing people and developing relationships with focus on leading people, managing people, building relationships and communication styles
    • Organisational performance - delivering results with focus on operational management, project management and finance
    • Personal effectiveness – managing self with focus on awareness of self, management of self and decision making
    • Behaviours – to highlight on taking responsibility, inclusiveness, agile and professionalism

View the full standard

Entry Requirements:

Our Apprenticeship specialist team will guide you through the eligibility and entry requirements for our operational or departmental manager level 5 apprenticeship.


In addition to the apprenticeship standard learners must undertake Maths and English Functional Skills Level 2 if these aims (or equivalent) have not previously been achieved.


To find out more please express your interest by getting in touch:


Have a question? Please feel free to enquire

Call us:

+44 1733 404400

By submitting this enquiry form, you are agreeing to IOEx’s terms and conditions