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Technical Help for Exporters Helpline
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Our Exporters Helpline service comes as part of your membership package. Giving you access to our team of experts who can provide help with questions on

  • Documentation
  • Export controls
  • Bribery Act
  • Customs &VAT procedures
  • Regulatory and compliance issues
  • Insurance issues
  • Payment terms
  • Transport & logistics
  • I have an order, what should I do?

Members can CLICK HERE to access the helpline (you will need to be signed in)

Please Note: Retired and Overseas memberships do not include free access to the technical help for exporters helpline


We have put together a list of some of our most Frequently Asked Questions, with answers, which you can see here



Other Technical Help services

When your business needs more help or advice than we can provide via the helpline, we have a range of services available at very competitive rates.

Available to both members and non-members alike, however members can receive a discount on these services:

Shipping Office

  • Export Licence assessment and application
  • Documentation management and preparation
  • Credit risk assessment
  • Insurance assessment
  • Freight management
  • Letters of Credit / Documentary Collection Processing service
  • Preparation for customs audit


Consultancy packages

  • Documentation audit
  • Authorised Economic Operator (AEO) assessment
  • Export controls analysis
  • Market research
  • Market selection
  • Compliance audit and advice
  • Financial planning: working capital / risk assessment
  • Product registration
  • Payment mechanisms
  • Customs procedures: valuation, origin, customs processes (Inward / Outward Processing Relief, ATA Carnets)
  • Terms of sale & delivery (Incoterms)
  • H.S. (Customs tariff) code classification


If you would like more details on using the Institute’s shipping office or consultancy packages please call +44 (0) 1733 404400.