The Institute of Export & International Trade's 'Export Helpline' provides help for any international trade query including:
- Export controls
- Bribery Act
- Customs & VAT procedures
- Tariff classification
- Regulatory and compliance issues
- Insurance issues
- Payment terms & letters of credit
- Transport & logistics
- Contract issues & Incoterms
- I have an order, what should I do?
Members of the IOE&IT can access the Export Helpline for free as part of their membership.
Members can CLICK HERE to access the helpline (you will need to be signed in)
If you are a non-member and would like to ask a one-off question, you can buy 20 minutes of our experts' time for just £50+VAT.
Once you have paid you will be sent an email with details of how to submit your query. You will receive a response from one of our experts within 48 hours. If your query will take over 20 minutes of our expert's time to answer we will advise you and you will be given the option to purchase 'top up' time.
Please note: Retired and Overseas memberships do not include free access to the technical help for exporters helpline. Use of the helpline is subject to terms and conditions.