Telephone: +44 (0) 1733 404400



Proud to Support-EXPORTING is GREAT

Technical Help for Exporters Helpline

To help you deal with any export issues you come across, our Technical Help for Exporters Helpline service comes as part of your membership package.

The helpline can deal with questions on

  • Documentation
  • Export controls
  • Bribery Act
  • Customs &VAT procedures
  • Regulatory and compliance issues
  • Insurance issues
  • Payment terms
  • Transport & logistics
  • I have an order, what should I do?

IOE members can LOG IN to access the helpline

When your business needs more help or advice than we can provide via the helpline, we have a range of services available at very competitive rates.

Shipping Office

Shipping Office

  • Export Licence assessment and application
  • Documentation management and preparation
  • Credit risk assessment
  • Insurance assessment
  • Freight management
  • Letters of Credit / Documentary Collection Processing service
  • Preparation for customs audit

Consultancy packages

  • Documentation audit
  • Authorised Economic Operator (AEO) assessment
  • Export controls analysis
  • Market research
  • Market selection
  • Compliance audit and advice
  • Financial planning: working capital / risk assessment
  • Product registration
  • Payment mechanisms
  • Customs procedures: valuation, origin, customs processes (Inward / Outward Processing Relief, ATA Carnets)
  • Terms of sale & delivery (Incoterms)
  • H.S. (Customs tariff) code classification

International Terms & Conditions

  • Standard terms and conditions to help all members to trade internationally, incorporating an arbitration process to prevent high legal costs of a dispute.