THE WEBSITE TERMS AND CONDITIONS

WELCOME TO THE The Institute of Export THE WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS THE WEBSITE AT www.export.org.uk. BY ACCESSING THIS THE WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

USING THIS THE WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS THE WEBSITE.

The www.export.org.uk The Website is operated by: Ten Alps Digital

Our VAT registration number is 232460395
We are a member of the following trade associations/professional bodies: IATTO and FAB. We are regulated by The Charities Commission. Our Charity number: 266395

Our contact details are as follows:
Trading address:
Export House, Minerva Business Park,
Lynch Wood, Peterborough,
Cambridge,
United Kingdom,
PE2 6FT.
General email: institute@export.org.uk
Telephone number: 01733 404400
Fax number 01733 404444

1.INTRODUCTION

1.1 If you are a visitor you will be able to access most areas of this The Website without registering your details with us. Certain areas of this The Website are only open to you if you are a member.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this The Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this The Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this The Website.

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online payment process. As part of our payment process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we have accepted payment. When we despatch the order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
(a) where goods and services are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. PRICING

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this The Website.

3.3 In regard to distance learning materials postage/courier fess will be charged if delivery is outside of the EU.

3.4 If agreed beforehand you will pay your invoice for the price of the goods and any delivery charges, as defined above, within 28 days of date of our invoice, unless our Head of Sales or Credit Controller has agreed otherwise in writing. Your payment must be in pounds sterling, free from any bank or transmission charge.

3.5 Our prices are reviewed periodically and the next review will be on 01/09/2007.

4. CANCELLATION AND RETURNS POLICY

4.1 If you wish to cancel your order:
(a) you can notify us by email to natalie@export.org.uk for distance learning and short course before we have dispatched the goods and services to you; or jakki@export.org.uk if it is for exams and professional qualifications
(b) where goods and services have already been dispatched to you, by returning goods and services to us in accordance with clause 4.2 below.

4.2 You can return goods and services you have ordered from us for any reason at any time within 5 days of receipt for a full refund or exchange. The costs of returning goods and services to us shall be borne by you.

4.3 Upon receipt of the goods and services we will give you a full refund of the amount paid or an exchange credit as required.

4.4 The rights to return the goods and services to us as referred to in clause 4.3 will not apply in the following circumstances: -
- in the event that the material has been accessed to any products that we have made or customised specifically for you

4.5 Short course training, specific refund arrangements relates to short course training programme.

The provisions of this clause 4.4 do not affect your statutory rights.

5. LICENCE

5.1 You are permitted to print and download extracts from this The Website for your own use on the following basis:
(a) no documents or related graphics on this The Website are modified in any way;
(b) no graphics on this The Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
(d) No extract from The Website may be distributed to 3rd parties.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this The Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this The Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this The Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this The Website.

5.3 Subject to clause 5.1, no part of this The Website may be reproduced or stored in any other The Website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. SERVICE ACCESS

6.1 While we endeavour to ensure that this The Website is normally available 24 hours a day, we will not be liable if for any reason this The Website is unavailable at any time or for any period.
6.2 Access to this The Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. VISITOR MATERIAL AND CONDUCT

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this The Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this The Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the The Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. LINKS TO AND FROM OTHER THE WEBSITES

8.1 Links to third party The Websites on this The Website are provided solely for your convenience. If you use these links, you leave this The Website. We have not reviewed all of these third party The Websites and do not control and are not responsible for these The Websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party The Websites linked to this The Website, you do so entirely at your own risk.

8.2 If you would like to link to this The Website, you may only do so on the basis that you link to, but do not replicate, the home page of this The Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the The Institute of Export logo;
(b) you do not create a frame or any other browser or border environment around this The Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any of The Institute of Export trade marks displayed on this The Website without our express written permission;
(f) you do not link from a The Website that is not owned by you; and
(g) your The Website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9. MEMBERSHIP

9.1 To register with www.export.org.uk you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. DISCLAIMER

10.1 While we endeavour to ensure that the information on this The Website is correct, we do not warrant the accuracy and completeness of the material on this The Website. We may make changes to the material on this The Website, or to the products and prices described in it, at any time without notice. The material on this The Website may be out of date, and we make no commitment to update such material.

10.2 The material on this The Website is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this The Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this The Website.

11. LIABILITY

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this The Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this The Website in any way or in connection with the use, inability to use or the results of use of this The Website, any The Websites linked to this The Website or the material on such The Websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this The Website or your downloading of any material from this The Website or any The Websites linked to this The Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this The Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this The Website, or the use by any other person using your registration details.

12. GOVERNING LAW AND JURISDICTION

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the The Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the The Website from territories where its contents are illegal or unlawful. If you access this The Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. MISCELLANEOUS

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.