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AEO – what is it and could your business benefit?


Internationally recognised as a mark of quality, an Authorised Economic Operator (AEO) certificate effectively demonstrates that your role within the international supply chain is secure, and that your customs controls and procedures are efficient and compliant.

Whilst not mandatory, and with no current plan to make it so, the EU is none the less actively encouraging the majority of organisations who export outside of the EU to sign up to this worldwide initiative, which has been designed to ensure that international supply chains are secure and controlled from the point of origin through to the final delivery destination.

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The effect of a ‘Brexit’ on Institute of Export members

Anthony Ridge (2)

By Tony Ridge, Director and Trustee of the Institute of Export

The EU referendum debate is highly polarised.

‘Catastrophists’ warn that a ‘Brexit’ – a British exit from the EU – would wreck the UK economy, costing three million jobs and £92bn of trade. The ‘lone wolves’ (those wanting Britain to go it alone) maintain that the EU, with its over-regulation, is the UK’s main problem – and that we will soar once out of it

So what are the implications of Brexit for IOE members whose main concern is the UK’s standing as an international trading nation and the future of UK international trade?

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International Customer Service – one size does not fit all

August 18 IOE blog USE THIS PIC

Anna Shevchenko MPhil Cantab., CEO of 3CN talks about the International Customer Service training course delivered for the IOE.

Our International Customer Service training was born when I was approached by the organisers of the 2012 London Olympics. Following a risk assessment they had identified a training need for their Games Makers volunteers to understand how to respond to people from different cultures in difficult face to face situations.

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International express delivery and transport firm partners IOE


TNT has joined the IOE as a corporate member, from July 2015.

TNT is one of the UK and Ireland’s leading business-to-business express delivery operators and, employing 65,000 people worldwide, is a truly international concern. The company has an integrated air and road network covering more than 200 countries, across which 50 planes and 30,000 vehicles operate every day.

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Effective International Sales and Marketing training course


Tutor Jeff Lewis, MBA BSc MIEx talks about the IOE’s Effective International Sales and Marketing training course.

When I have asked people the question “how did you start to export”, the vast majority replied that they had been contacted by a customer – and responded. A reactive export sale is good business, however, a proactive sale will contribute a lot more to sales growth and profitability.

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Global solutions provider harnesses IOE’s expertise


Operating for over 130 years and with a workforce of 38,000 people in 1,000 locations worldwide – including engineers, chemists, biologists, geologists, research doctors, consultants and government and institutional advisors – Intertek epitomises a global organisation.

The IOE is pleased to welcome the business – which boasts over 200,000 customers worldwide including Abu Dhabi Gas Industries Ltd, Canon, Chevron, Cisco, Ericsson and ExxonMobil – as corporate members.

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Seeking to further your career in international trade? The IOE can help.


Are you looking for the next step in your exporting career?  If so, there is still time to register for our ground-breaking BSc (Hons) course in Management Practice – International Trade from Plymouth University, which launches in September or our existing MSc in International Trade, Strategy and Operations from Warwick University.

Applications for the BSc are now open through UCAS or through the Institute. The two year course is available to both IOE and non-IOE members, and is specifically aimed at those with prior workplace experience seeking to extend their existing knowledge and qualifications.

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