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What you need to know about Incoterms® 2010

Cargo ship fire

Mike Josypenko, IOE’s Director of Special Projects, talks about Incoterms® 2010, and the training offered by the Institute.

Incoterms® are one of most important features of international trade, but sadly, one of the most misunderstood: they feature regularly in the lives of a wide range of people involved in exporting or importing (sales, customer service, purchasing, accounts, freight and shipping personnel), but many do not appreciate the full significance of the terms which they are dealing with.

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12 tips for growing SME exports


According to the CBI, only one in five of the UK’s small and medium-sized businesses currently export, but businesses are 11% more likely to survive if they do. And the latest BIS survey of SME employers found that only 28% of SMEs surveyed felt they were strong in entering new markets.

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AEO – what is it and could your business benefit?


Internationally recognised as a mark of quality, an Authorised Economic Operator (AEO) certificate effectively demonstrates that your role within the international supply chain is secure, and that your customs controls and procedures are efficient and compliant.

Whilst not mandatory, and with no current plan to make it so, the EU is none the less actively encouraging the majority of organisations who export outside of the EU to sign up to this worldwide initiative, which has been designed to ensure that international supply chains are secure and controlled from the point of origin through to the final delivery destination.

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The effect of a ‘Brexit’ on Institute of Export members

Anthony Ridge (2)

By Tony Ridge, Director and Trustee of the Institute of Export

The EU referendum debate is highly polarised.

‘Catastrophists’ warn that a ‘Brexit’ – a British exit from the EU – would wreck the UK economy, costing three million jobs and £92bn of trade. The ‘lone wolves’ (those wanting Britain to go it alone) maintain that the EU, with its over-regulation, is the UK’s main problem – and that we will soar once out of it

So what are the implications of Brexit for IOE members whose main concern is the UK’s standing as an international trading nation and the future of UK international trade?

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International Customer Service – one size does not fit all

August 18 IOE blog USE THIS PIC

Anna Shevchenko MPhil Cantab., CEO of 3CN talks about the International Customer Service training course delivered for the IOE.

Our International Customer Service training was born when I was approached by the organisers of the 2012 London Olympics. Following a risk assessment they had identified a training need for their Games Makers volunteers to understand how to respond to people from different cultures in difficult face to face situations.

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International express delivery and transport firm partners IOE


TNT has joined the IOE as a corporate member, from July 2015.

TNT is one of the UK and Ireland’s leading business-to-business express delivery operators and, employing 65,000 people worldwide, is a truly international concern. The company has an integrated air and road network covering more than 200 countries, across which 50 planes and 30,000 vehicles operate every day.

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